Tint Crew (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information when you visit our website, contact us, or use our services.
Effective Date: May 28, 2026
INFORMATION WE COLLECT
We collect the following types of personal information:
- Contact information: First name, last name, mobile phone number, email address, and mailing address.
- Vehicle information: Year, make, model, body type, license plate, and VIN of any vehicle you bring in for service.
- Service information: Appointment dates, services requested, work order details, payments, and history of service with us.
- Website usage: Pages you visit on our site, browser type, IP address (collected via standard web analytics).
We collect this information when you:
- Fill out our online check-in or quote forms.
- Schedule an appointment by phone, text, or in person.
- Bring your vehicle in for service.
- Subscribe to receive SMS messages from us.
HOW WE USE YOUR INFORMATION
We use your information to:
- Provide window tinting, paint protection film, and related services.
- Communicate with you about your appointment, work order status, and pickup.
- Send appointment confirmations, reminders, and service updates.
- Send work order authorization links so you can review and approve quoted services before work begins.
- Respond to your questions and requests.
- Process payments for services rendered.
- Maintain customer records for warranty, service history, and follow-up.
- Comply with legal obligations.
HOW WE SHARE YOUR INFORMATION
We do not sell or rent your personal information. We share your information only as follows:
- Service providers: Limited information shared with vendors who help us operate our business (e.g., payment processors, SMS messaging providers like RingCentral, web hosting). These providers are contractually required to safeguard your information and may only use it to perform services for us.
- Legal compliance: When required by law, court order, or to protect our rights, property, or safety.
SMS consent and mobile phone numbers are not shared with third parties or affiliates for any purpose. This includes — but is not limited to — marketing, promotional, or analytics use.
SMS MESSAGING
When you provide your mobile phone number to us, you consent to receive SMS messages from Tint Crew related to your service appointments, work orders, and customer service. Standard message and data rates may apply. Message frequency varies. You may opt out at any time by replying STOP to any message.
For more details, please see our SMS Terms of Service at https://www.tintcrew.com/sms-terms.
DATA RETENTION
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and maintain accurate customer records. Customer information is generally retained for 7 years from the date of last service for warranty and tax recordkeeping purposes.
YOUR CHOICES
- Update your information: Contact us at any time to update your contact details.
- Opt out of SMS: Reply STOP to any SMS message, or contact us directly.
- Access or delete your data: Contact us to request access to or deletion of your personal information, subject to legal recordkeeping requirements.
CALIFORNIA RESIDENTS
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of your personal information (we do not sell personal information).
CHILDREN’S PRIVACY
Our services are not directed at children under 13. We do not knowingly collect personal information from children under 13.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
CONTACT US
If you have questions about this Privacy Policy or our data practices, please contact us:
Tint Crew
6905 Oslo Circle, Ste I
Buena Park, CA 90621
Phone: (714) 521-5633
Email: info@tintcrew.com